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FAQs

Got a question? Below is a list of some of our most frequently asked questions. Don’t see what looking for? Contact us for more information.

1. Why should I buy CNC machine tools from Productivity?

Productivity has been selling machine tools and accessories for over 50 years. We have a long-standing reputation for commitment to quality, service and community. Productivity distributes a broad range of machine tools, tooling as well as specializes in the automation of precision machining operations. We can assist you in the research, evaluation and planning of your machine purchase as well as the design and development of robotic systems, depending on your needs. Our sales people, application engineers, training personnel, and service technicians are committed to helping you select install and operate the best equipment to most effectively manufacture your specific quality parts. We’re not just a machine tool supplier, we’re your partner in achieving your production goals.

2. What other things do you have to help me grow my business?

As a single source supplier, Productivity offers everything you need to keep your machine up and running throughout the life of your investment. In addition to selling you the best machine for your facility, we offer tooling and accessories, advanced and integrated supply and vending solutions, applications engineering, robotics & automation, service and preventive maintenance for your machine and strong after-sale customer support. We’ll even help you sell your machine and tools once you’re done with them!

3. I just purchased a machine from you. Who will train us to use our new machine?

We do. Productivity offers training services ranging from classroom training, to product demonstrations, to phone support, to ensure that you’re ready to put your machine to work the minute it hits the production floor.

We offer a variety of classroom training as well as one-on-one training. For more information, go to our training page.

4. How do we enroll in training?

For information on how to register for training go to our training page.

5. Does Productivity provide installation of newly purchased machine tools?

Yes we do! The experts at Productivity are here to assist you every step of the way, from selecting the right equipment, to installation, to post-installation service and support. We strive to make your machine tool investment experience as productive and hassle-free as possible by partnering with you from the beginning and that includes financing, pre-installation, trafficking, rigging, installation, maintenance and repairs and service.

6. Can you help sell my used machine and shop equipment?

Yes! Productivity can sell your used metalworking machines and equipment through our Machinesused.com division.  Machinesused.com can also help you buy, consign, trade-in, locate, appraise and liquidate used equipment. To learn more, visit machinesused.com or contact us at sales@machinesused.com or 763-745-1166.

7. Do you provide installation, service, and training on machines sold by other suppliers?

Yes we do! Productivity is here to help you with all of your machine tool needs, and can provide those services on a majority of machine tools sold today. Contact us for more information on availability and costs.

8. Do you have machine tool parts in stock?

Yes. Productivity’s service and parts departments stock large quantities of spare parts. Parts that are not in stock are usually expedited by our parts staff for overnight delivery. Go to our Parts page for more information on finding the parts you need.

9. Do you offer any financing options?

Productivity offers a variety of financing options to ensure that your business can procure the machine tool you need when you need it. For more information on available options, click here.

10. How did the idea of Oktoberfest first come about?
  • Productivity Inc’s Oktoberfest Tool Show started in 1981 as a means to showcase new equipment, accessories and other innovations while in a fun-filled atmosphere inspired by a German-theme Oktoberfest with the usual music and food-fare. On display you’ll find somewhere in the order of 60 plus machines under power with live demonstrations and educational seminars too! Held every other year, this event continues to be one of the largest tool shows hosted by a distributor with visitors from all over the Midwest and further.
  • The historical background: the first Oktoberfest was held in the year 1810 in honor of the Bavarian Crown Prince Ludwig’s marriage to Princess Therese von Sachsen-Hildburghausen. The festivities began on October 12, 1810 and ended on October 17th with a horse race. In the following years, the celebrations were repeated and, later, the festival was prolonged and moved forward into September.
  • By moving the festivities up, it allowed for better weather conditions. Because the September nights were warmer, the visitors were able to enjoy the gardens outside the tents and the stroll over “die Wiesen” or the fields much longer without feeling chilly. Historically, the last Oktoberfest weekend was in September and this tradition continues into present times.
More questions? We'd love to hear from you!

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