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Promises are Easy- Performance Requires Commitment
Productivity Inc believes it’s not what you say, but what you do that counts. That’s why we have so many highly qualified professionals ready to respond to all your service and training requirements. Our service technicians set up, install and support equipment through the warranty period and for the life of the machine tool. Telephone support for trouble shooting is provided throughout the day. Service calls are scheduled, and usually resolved, within a 24-hour response time. That’s our commitment to you, our valued customer.
Maximize Your Up Time
Productivity’s service is designed to help you improve your profitability. Our service goal is to maximize your up-time by giving you the fastest response time completion in the industry. We achieve this goal by dedicating hundreds of service hours per week to helping you get your equipment up and running. Call the Productivity office nearest you and you’ll reach the largest service department of any machine tool distributor in the area.
Parts are Locally Stocked and Readily Available
Productivity’s parts department stocks large quantities of spare parts. Parts that are not in stock are usually expedited by our parts staff for overnight delivery.
With Productivity you also have the confidence of knowing that all warranty work is performed by our factory trained service technicians in the shortest possible time. Because we have more experienced people providing customer support than any other distributor in the region, 90% of all services calls are responded to in less than 24 hours!
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